Technical Support
Remote Technical Assistance
Get expert tech help through the DiMase AI Hive — no downloads, no installs, no screen sharing. Click one button and our AI connects directly through a secure terminal in your browser.
Plans
Site Plan Only
$5.00/month
Full access to the DiMase Inc. platform — AI, media, LMS, and podcast. Remote support not included.
Site + Remote
$15.00/month
Everything in Site Plan, plus 2 free remote technical assistance sessions per month.
Full Bundle
$20/month
Everything in the Site Plan plus 2 free remote technical assistance sessions per month, and all current and future services.
One-Time Remote Sessions — The DiMase Connection
Quick Fix
$25/15 min
One focused issue, sorted fast. Perfect for a single problem.
Standard Session
$50/30 min
Most popular. Cleanup, setup, troubleshooting, and tune-ups.
Deep Dive
$100/60 min
The full hour. Complex issues, data migration, one-on-one training.
How It Works
1
Click “Get Help Now”
No downloads, no installs, no screen sharing. A secure terminal opens right in your browser.
2
The Hive connects
Our AI support hive joins your session and works with you in real time — you watch everything happen.
3
We fix it together
The AI diagnoses the issue, runs checks, and walks you through the fix step by step.
By starting a session you consent to a remote support session with DiMase Inc.
Sessions are logged for quality and security.